Robot Ninja is Shutting Down

After four years of testing thousands of stores, we are sad to announce today that Robot Ninja will begin its shutdown sequence on March 31, 2020.

With E-Commerce becoming a very competitive space, there are a lot of exciting things happening at Automattic and it has come time that we move onto other projects to help WooCommerce grow.

We greatly appreciate everyone that supported our endeavours and everyone that took part in the journey of developing Robot Ninja.

What Does This Mean?

Starting today, we will be removing the form where you can register interest and will not be allowing any new free or paid signups.

On March 31, 2020, all free users will be unable to run and queue any tests on their stores. They will still have access to their dashboard including test history, past orders, and my account pages.

All active subscriptions will be marked as pending cancellation and will be set to expire in April. Before your subscription expires, you will be able to run and queue tests and use Robot Ninja as usual.

On May 31, 2020, all access will be disabled and all data removed from our system.

At this time, the Robot Ninja Helper plugin will be removed from WordPress.org and will no longer be updated. All test credit cards will also be suspended.

See below for a more comprehensive timeline.

Alternative Services

With the closing of Robot Ninja, we understand you may want to continue testing your checkout on a daily basis. To do this, there is a range of tools and services that you can use to implement end-to-end testing functionality for your stores. Some of these include:

Due to the unique WooCommerce focus and functionality that Robot Ninja provided, there is no single service we can recommend for a seamless transfer or migration.

We can, however, provide a list of steps/actions and selectors our Robot Ninja test flows used so that you can manually reproduce some of what we offered.

Timeline

Free Customers

On March 31, 2020, 00:00:00 UTC+0

You will no longer be able to:

  • Run or schedule tests
  • Connect new stores to Robot Ninja

You will be able to:

  • Access your previous tests
  • Update store and personal data
  • Export and remove personal data
  • View previous orders and subscription data

On May 31st, 2020, 00:00:00 UTC+0

You will no longer be able to log in and access your account.

Active Subscribers

On March 31, 2020, 00:00:00 UTC+0

Your active subscription will be marked as Pending Cancellation and set to expire in April one month after your previous renewal date.

While your subscription is still active, you will be able to continue to use Robot Ninja without any changes to the service. 

On April 30th, 2020, 00:00:00 UTC+0

By this time, your subscription should have expired.

You will no longer be able to:

  • Run or schedule tests
  • Connect new stores to Robot Ninja

You will be able to:

  • Access your previous tests
  • Update store and personal data
  • Export and remove personal data
  • View previous orders and subscription data

On May 31st, 2020, 00:00:00 UTC+0

You will no longer be able to log in and access your account.

In Closing…

Jason and I want to thank every developer, store manager and agency that supported Robot Ninja and used it on a regular basis to test your checkouts.

We have appreciated your company throughout this journey.

FAQ

Can I export or delete my personal information?

Yes. Please send us a request to export or delete your personal information and we will do that ASAP.

You will have until May 31st, 2020 until we will delete all user data. 

Can I export my test results data?

We do not have a proper export of test results data, but we can provide an SQL export of your entire test history.

This data will include for following information about each test:

  • Batch ID – the batch number the test belongs to
  • Name – the name of the test
  • Status – either completed, failed or skipped
  • Error message – the error message explaining why the test failed or was skipped
  • Screenshot URL – a link to the screenshot that was taken when a test failed
  • Failed Page URL – a link to record the current page URL at time of failure
  • Retries – the number of times the test was retried
  • Created_at – when the test was created (first queued)

Can I get a refund on your test card balance?

Yes. If you have topped up your test card, once your subscription has expired, any additional funds left on your test card will be refunded back to you.

We will send an email to each individual to let them know of the incoming funds.

When will my subscription expire?

Your last renewal will occur as per normal during the month of March. After this, your subscription will be set to Pending Cancellation and will expire one month after.

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